No Connection

PROBLEM: Entourage crashes when trying to send email with no network connection present. Any future attempts to send fails.

REPORT: Do you part to help find a solution. Send crash log to Microsoft via MERP (Microsoft Error Report Protocol). This is important to help Microsoft locate and fix the problem.

Many users express concern that their reports are being ignored because they get no response. The developers rely on these reports to fix the problem, but are unable to reply directly to each user.

1. Open System Preferences (under the Apple Menu)
2. Select Network:
   
3. Select Edit Locations:
   
4. Create a new location the same as the old one. Delete the old location.
   
5. Once a new location is created the problem disappears.