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Microsoft KB articles related to Entourage and Exchange

This page lists Microsoft knowledgebase articles related to Entourage 2004 (11.2.0 - SP2) or higher and Exchange. Only summaries and symptoms are provided here as the full content of the articles may be updated by Microsoft at any time.

Microsoft KB articles include an APPLIES TO section, which may or may not always be up-to-date. Keep in mind that becuase an article does not list your specific version of Entourage or Exchange that does not mean it may not apply to your situation.

Article titles are in blue and specific error messages are in red.

  1. Information about performance issues that occur when you use POP3, IMAP, or WebDAV clients, such as Entourage, after you move mailboxes in Exchange Server 2003 or in Exchange 2000 Server
  2. Earlier Outlook clients cant connect to Exchange 2007 Server
  3. Fine-tuning and known issues when you use the Urlscan utility in an Exchange 2003 environment
  4. Some Exchange 2000 Server folders are missing when you view the folders by using Entourage 2004 for Mac
  5. You cannot force Entourage 2004 for Mac to synchronize with your Exchange server
  6. You receive a "forbidden" error message when you try to send e-mail in Entourage for Mac
  7. An e-mail message stays in the Outbox and the Exchange Server 2003 transaction log files grow when an Entourage user tries to send a message that exceeds the size limit in Global Settings
  8. When you try to send a message in Entourage that exceeds the size limit in Global Settings, the e-mail message remains in the Outbox, and the transaction log files grow in Exchange 2000 Server
  9. You cannot access your mailbox on an Exchange Server 2003 front-end server by using Entourage 2004 for Mac
  10. After an Exchange Server mailbox is moved to a different storage group, messages in Entourage 2004 for Mac are deleted when Entourage 2004 for Mac first tries to synchronize with the moved mailbox
  11. Error message when a DAV client tries to authenticate with an Exchange Server 2003 SP1 front-end server: "HTTP 500 - Internal server error"
  12. Description of Microsoft Office 2004 for Mac Service Pack 2 (11.2.0)
  13. Description of the Microsoft Office 2004 for Mac 11.2.1 Update
  14. Description of the Microsoft Office 2004 for Mac 11.2.3 Update
  15. Description of the Microsoft Office 2004 for Mac 11.2.4 Update
  16. After you install hotfix 911829 on Exchange Server 2003 computers, the message body is blank when an Entourage user receives an e-mail message from an Outlook Web Access user
  17. Entourage cannot synchronize calendar items on a shared calendar in Exchange Server 2003</li>
  18. You cannot assign a delegate for your mailbox by using Entourage 2004 for Mac
  19. Entourage 2004 Not synchronizing all email messages. ISAPI FIlter EASOWA causes the issue
  20. The delegates and the manager must all use Outlook 2007 when you use delegates in Outlook 2007
  21. A calendar events that is dated on or after March 11, 2007 in Entourage 2004 for Mac displays the incorrect time for the event
  22. You cannot open shared folders on an Exchange server in Entourage 2004 for Mac
  23. When you use Outlook with an Exchange 2007 mailbox, you cannot connect to Exchange 2007, and you receive an error message
  24. An Entourage user may receive a meeting request that does not correspond to the meeting time that is specified by the meeting organizer in an Exchange Server 2003 organization
  25. The header information is not displayed in Entourage 2004 for an e-mail message that is sent by using Exchange ActiveSync
  26. Update for daylight saving time changes in 2007 for Exchange 2003 Service Pack 2
  27. An appointment is missing when you use Microsoft Entourage 2004 for Mac to view a calendar for an Exchange Server 2003 mailbox
  28. You cannot connect to your mailbox on Exchange Server when you use Entourage for Mac
  29. You receive a message that states that your meeting request was declined when you use Entourage for Mac to send a recurring meeting request to an Exchange 2003 resource mailbox
  30. A meeting request incorrectly shows that the mailbox owner is the only attendee for a meeting when a delegate logs on to the mailbox by using Entourage
  31. Description of the Microsoft Office 2004 for Mac 11.3.6 Update
  32. Error message when a user tries to access a mailbox and download e-mail messages by using a DAV e-mail client program: "HTTP 500 - Internal server error"
  33. Entourage cannot send messages or receive messages after you fail over an active node to a passive node in an Exchange 2007 cluster
  34. Entourage 2008 for Mac may lose the connection to your e-mail account on an Exchange Server
  35. You cannot connect to a clustered Exchange 2007 server through a server that has the Client Access Server (CAS) role installed by using the /exchange virtual directory
  36. Description of the Microsoft Office 2004 for Mac 11.4.0 Update
  37. Description of the Office 2008 for Mac 12.0.1 Update
  38. Private folders are unexpectedly visible after you assign delegate permissions in Entourage 2008 for Mac
  39. Unexpected modified instances of a recurring meeting may appear when you use Entourage to access a calendar on a computer that is running Exchange Server 2007
  40. Duplicate calendar items may appear when you use Entourage to access a calendar on an Exchange 2007 server
  41. Description of Office 2008 for Mac Service Pack 1 (12.1.0)
  42. When a delegate sends an e-mail message on behalf of a manager in Entourage for Mac, recipients who are listed on the Bcc line do not receive the e-mail message
  43. How to allow Entourage for Mac to send large e-mail messages to an Exchange 2007 server (works for Outlook)

ARTICLE ID: 329067
http://support.microsoft.com/kb/329067
Information about performance issues that occur when you use POP3, IMAP, or WebDAV clients, such as Entourage, after you move mailboxes in Exchange Server 2003 or in Exchange 2000 Server

SYMPTOMS

Performance issues in POP3, IMAP4, and WebDAV clients

When the following client computers connect to Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003, they fully use the streaming store (.stm) file to read and write data:

  • Internet protocol (IP) client computers that are using Internet Message Access Protocol 4 (IMAP4) or Post Office Protocol 3 (POP3).
  • WebDAV-based clients, such as Microsoft Entourage 2004

If you use the Move Mailbox functionality in Active Directory Users and Computers to move data, the data is moved into the .edb file. Therefore, clients that use POP3, IMAP4, and WebDAV protocols to access their mailboxes may experience performance issues after you move their mailboxes between databases or servers.

For clients that use POP3 or IMAP, after the user logs on, message sizes must be calculated and MAPI-to-MIME conversion occurs in memory and on the disk of the server. In large environments this calculation can take much time.

For clients that use WebDAV clients, such as Entourage 2004, severe performance issues on the server side may be caused when content is converted for large messages in the Inbox and in other folders. In extreme cases, very large temporary files may be created on the server that is running Exchange Server when this issue occurs in POP3, IMAP4, or WebDAV scenarios.

Performance issues in WebDAV clients

In addition to the issues that were described in the previous section, WebDAV client users, such as Entourage or Outlook Web Access users, may experience other issues. In Entourage, messages may remain in the Outbox or the Drafts folder. Additionally, the following event may be logged in the Application log:

  • Event ID : 1000
  • Event Type : Error
  • Event Source : Application Error
  • Computer : Server_Name
  • Description : Faulting application w3wp.exe, version Version_Number, faulting module exprox.dll, version
  • Version_Number, fault address 0x0002ce94

Outlook Web Access users will sometimes receive the following error in the Web browser:

500 Internal Server error

Additionally, when an Outlook Web Access user or an Entourage user accesses the Exchange server, Internet Information Services (IIS) may stop responding on the Exchange server. Then, you may receive the following error message:

IIS worker process encountered a problem and needed to close

These issues occur when Outlook Web Access users or Entourage users download large attachments to the client computers that exceed the current message size limit. For example, attachments in older messages that exceed the current message size limit will cause these issues. Although users cannot send or receive large messages that exceed the current message size limit, the users can still access older messages that were delivered before the current message size limit was configured.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition

ARTICLE ID: 555851
http://support.microsoft.com/kb/555851
Earlier Outlook clients cant connect to Exchange 2007 Server

SYMPTOMS

Earlier Outlook clients (Earlier then Outlook 2007) cant connect to Exchange 2007 Server

APPLIES TO

  • Microsoft Exchange Server 2007
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 2002 Standard Edition

ARTICLE ID: 823175
http://support.microsoft.com/kb/823175
Fine-tuning and known issues when you use the Urlscan utility in an Exchange 2003 environment

SUMMARY

This article describes how to fine-tune the types of requests that Internet Information Services (IIS) 4.0 and later processes. This article also describes known issues that may occur when you use the Urlscan 2.5 security tool in Microsoft Exchange Server 2003. You can use the Urlscan tool to restrict the types of requests that Internet Information Services (IIS) 4.0 and later processes. After you install the Urlscan 2.5 tool, you can make changes to fine-tune how IIS handles requests and to help enhance the security of your computer. Some of the changes that are described in this article depend on the Exchange 2003 computer's role. For example, if your Exchange 2003 computers are dedicated to providing only Microsoft Outlook Web Access (OWA), public folder administration, or Web folders, you can remove settings that are not required for those respective services.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 840546
http://support.microsoft.com/kb/840546
Some Exchange 2000 Server folders are missing when you view the folders by using Entourage 2004 for Mac

SYMPTOMS

When you connect to your Microsoft Exchange 2000 Server account by using Microsoft Entourage 2004 for Mac, some Exchange folders are missing. These Exchange folders are visible when you use the Microsoft Windows version of Microsoft Outlook or when you use Microsoft Outlook Web Access to view the folders.

APPLIES TO

  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 884320 (this article is no longer available)
http://support.microsoft.com/kb/884320
You cannot force Entourage 2004 for Mac to synchronize with your Exchange server

SYMPTOMS

When you try to force Entourage 2004 for Mac and your Microsoft Exchange server to synchronize your Inbox by clicking Send & Receive in Entourage, your mail, contact, and calendar information that is stored in Entourage does not synchronize with the same information that is stored on the Exchange server. This behavior occurs if you have multiple e-mail accounts set up at the same time in Entourage.

APPLIES TO

  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 884987
http://support.microsoft.com/kb/884987
You receive a "forbidden" error message when you try to send e-mail in Entourage for Mac

SYMPTOMS

When you try to use Microsoft Entourage to send an e-mail message through a Microsoft Exchange Server computer, you may receive an error message that resembles the following, where "name" is the account name for the Exchange Server account:

Error

HTTP error: Access to the resource is forbidden.

Explanation

Mail could not be sent

Account name: "name"


Error: -18597

APPLIES TO

  • Microsoft Entourage 2008 for Mac
  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 889525
http://support.microsoft.com/kb/889525
An e-mail message stays in the Outbox and the Exchange Server 2003 transaction log files grow when an Entourage user tries to send a message that exceeds the size limit in Global Settings

SYMPTOMS

When a Microsoft Entourage user tries to send an e-mail message that exceeds the size limit that is configured in Microsoft Exchange Server 2003 Global Settings, the following symptoms may occur:

  • The e-mail message stays in the sender's Outbox.
  • The transaction log files on the computer that is running Microsoft Exchange Server 2003 quickly grow until you delete the message from the user's Outbox.
  • The user receives the following misleading error message when he or she tries to send the e-mail message the first time:
    An unknown error (-18493) has occurred. Your mailbox has exceeded the size limit. Account name: "Username"

Note The size limit is configured in the Message Delivery Properties box in Exchange Server 2003 Global Settings.

APPLIES TO

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 893624
http://support.microsoft.com/kb/893624
When you try to send a message in Entourage that exceeds the size limit in Global Settings, the e-mail message remains in the Outbox, and the transaction log files grow in Exchange 2000 Server

SYMPTOMS

In Microsoft Entourage, when you try to send an e-mail message that exceeds the size limit that is configured in the Global Settings feature in Microsoft Exchange 2000 Server, you may experience the following symptoms:

  • You receive the following error message when you try to send the e-mail message:
    An unknown error (-18493) has occurred. Your mailbox has exceeded the size limit. Account name: "Your_Username".
  • The e-mail message remains in the Outbox.
  • The transaction log files on the computer that is running Exchange 2000 may quickly grow until the unsent message is deleted from the Outbox.

APPLIES TO

  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server Standard Edition

ARTICLE ID: 909268
http://support.microsoft.com/kb/909268
You cannot access your mailbox on an Exchange Server 2003 front-end server by using Entourage 2004 for Mac

SYMPTOMS

Consider the following scenario. Your organization is using Microsoft Internet Security and Acceleration (ISA) Server 2004 on a perimeter network. In ISA Server, forms-based authentication is turned on for Microsoft Outlook Web Access. The internal network includes a front-end server that is running Microsoft Exchange Server 2003. This front-end server provides Outlook Web Access-based access to user mailboxes. In this scenario, when you use Microsoft Entourage 2004 for Mac to access your mailbox, you are prompted to enter your password again. After you enter password again, you receive the following error message:

Mail could not be received at this time.

After you close this error message, you receive the following error message:

Logon failure: unknown user name or bad password. Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

If you click Yes in this error message, the same symptoms occur when you reenter your password.

APPLIES TO

  • Microsoft Entourage 2004 for Mac
  • Microsoft Internet Security and Acceleration Server 2004 Standard Edition
  • Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

ARTICLE ID: 909574
http://support.microsoft.com/kb/909574
After an Exchange Server mailbox is moved to a different storage group, messages in Entourage 2004 for Mac are deleted when Entourage 2004 for Mac first tries to synchronize with the moved mailbox

SYMPTOMS

Microsoft has confirmed that there is a problem in Microsoft Office 2004 for Mac Service Pack 2 (11.2.0) that could cause data loss. This data loss might occur when Microsoft Entourage 2004 for Mac tries to synchronize with a Microsoft Exchange Server mailbox that was moved to a different storage group on the server that is running Exchange Server. This problem only affects versions of Entourage 2004 that have been updated with Office 2004 for Mac Service Pack 2 before a mailbox move.

APPLIES TO

  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 911971
http://support.microsoft.com/kb/911971
Error message when a DAV client tries to authenticate with an Exchange Server 2003 SP1 front-end server: "HTTP 500 - Internal server error"

SYMPTOMS

Consider the following scenario. A user uses tries to access a mailbox by using a Distributed Authoring and Version (DAV) e-mail client program, such as Microsoft Outlook Web Access or Microsoft Entourage. Additionally, the following conditions are true:

  • Microsoft Exchange is configured in a front-end and back-end architecture.
  • The front-end server is running Microsoft Exchange Server 2003 Service Pack 1 (SP1) on a Microsoft Windows Server 2003-based computer.
  • The user tries to authenticate with the Exchange Server 2003 SP1 front-end server.

In this scenario, the user receives the following error message:

HTTP 500 - Internal server error
Internet Explorer

If you restart the World Wide Web Publishing service on the Exchange Server 2003 SP1 front-end server, the problem is temporarily resolved.

APPLIES TO

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

ARTICLE ID: 915055
http://support.microsoft.com/kb/915055
Description of Microsoft Office 2004 for Mac Service Pack 2 (11.2.0)

Improvements for Exchange Server accounts

If your organization uses Exchange Server to store information such as e-mail messages, contacts, and calendar items, Office 2004 for Mac Service Pack 2 enhances the ability to access and modify this information from your Macintosh computer. Continual and automatic synchronization of all your Entourage 2004 for Mac messages, contacts, and calendar events with a server that is running Exchange Server is greatly improved in this service pack. Additionally, new Exchange Server account features have been added.

Microsoft Office 2004 for Mac Service Pack 2 includes the following improvements:

  • Delegation access
    You can use Entourage 2004 for Mac to delegate the management of your e-mail, calendar events, and address book contacts to someone else.
  • Public folders
    You can subscribe to public folders, create your own Exchange Server public folders, and access calendars and contacts that are stored in public folders.
  • Sharing
    You can share your address books, calendars, and mail folders with other Exchange Server users. You can open any address book, calendar, or mail folder that has been shared with you on an Exchange server. You can also mark contacts and calendar events as private in shared address books and calendars.
  • Multiple address books, calendars, and mail folders
    You can use Entourage 2004 for Mac to create multiple address books, calendars, and mail folders on an Exchange server.
  • Global address list
    You can look up contact information that is stored in the global address list (GAL). When you type an e-mail address or the name of a contact, Entourage 2004 for Mac automatically finishes the address or name when it matches an entry in the GAL.
  • Exchange Server account synchronization
    Contacts and calendar events synchronize quickly and correctly with Exchange Server address books and calendars based on the synchronization options in your account settings.
  • Calendar
    The calendar responds more quickly when you view and search for calendar events. Overall stability is improved, and attachments in calendar events are preserved. Additionally, you can change every field when you modify a single occurrence of a recurring event.
  • Group by conversation
    You can group e-mail messages by conversation.
  • Mailbox quotas
    You can use Entourage 2004 for Mac to see the sizes of all folders in an Exchange Server account.

Important Exchange Server folders that are not in your mailbox, such as delegated folders and public folders, are read-only unless the appropriate update is installed on the Exchange server. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=B69A181D-A65F-4D66-B074-14CC09BA64F1

APPLIES TO

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

ARTICLE ID: 915056
http://support.microsoft.com/kb/915056
Description of the Microsoft Office 2004 for Mac 11.2.1 Update

SUMMARY

Microsoft has released an update for Microsoft Office 2004 for Mac. This article describes the following information about the update:

  • Improvements that are included in the update
  • How to obtain the update

APPLIES TO

  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Entourage 2004 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft Windows Remote Desktop Connection for Macintosh
  • Microsoft Word 2004 for Mac

ARTICLE ID: 915057
http://support.microsoft.com/kb/915057
Description of the Microsoft Office 2004 for Mac 11.2.3 Update

SUMMARY

Microsoft has released an update for Microsoft Office 2004 for Mac. This article describes the following information about the update:

  • Improvements that are included in the update
  • How to obtain the update

APPLIES TO

  • Microsoft Office 2004 for Mac Standard Edition

ARTICLE ID: 918963
http://support.microsoft.com/kb/918963
Description of the Microsoft Office 2004 for Mac 11.2.4 Update

SUMMARY

Microsoft has released an update for Microsoft Office 2004 for Mac. This article describes the following information about the update:

  • Improvements in the update
  • How to obtain the update

APPLIES TO

  • Microsoft Entourage 2004 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft Office 2004 for Mac Professional Edition
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office 2004 for Mac Student and Teacher Edition
  • Microsoft Word 2004 for Mac

ARTICLE ID: 919238
http://support.microsoft.com/kb/919238
After you install hotfix 911829 on Exchange Server 2003 computers, the message body is blank when an Entourage user receives an e-mail message from an Outlook Web Access user

SYMPTOMS

Consider the following scenario. You install the software update that is described in the following Microsoft Knowledge Base article, hotfix 911829, on the Microsoft Exchange Server 2003 computers in your organization:

911829 You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access

A user who is running Microsoft Internet Explorer 6 or a later version uses Microsoft Outlook Web Access to log on to Exchange Server 2003. This user replies to or forwards an e-mail message. In this scenario, the message has a blank message body when a Microsoft Entourage user receives the message

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 922104
http://support.microsoft.com/kb/922104
Entourage cannot synchronize calendar items on a shared calendar in Exchange Server 2003

SYMPTOMS

Consider the following scenario. You are using Microsoft Entourage 2004 for Mac on a server that is running Microsoft Exchange Server 2003. You share your Entourage calendar with another user. The user creates a new appointment item in the shared calendar. Or, the user adds an event to the shared calendar. Then, you try to synchronize the shared calendar. In this scenario, Entourage cannot synchronize the calendar items. And, you may receive the following error message:

Access Denied

This problem does not occur if you assign a delegate to your mailbox in Entourage.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 922755
http://support.microsoft.com/kb/922755
You cannot assign a delegate for your mailbox by using Entourage 2004 for Mac

SYMPTOMS

When you try to assign a delegate for your mailbox by using Microsoft Entourage 2004 for Mac, you may experience one of the following issues:

  • If your principal mailbox is located on a different Microsoft Exchange Server 2003 back-end server than the back-end server where the delegate's mailbox is located, you may receive the following error message:
    Entourage cannot delegate one or more items.
    An error occurred while contacting the Exchange Server.
  • If your principal mailbox is located on the same Exchange Server 2003 back-end server as the delegate's mailbox, you may receive the following error message:
    Entourage cannot connect to the Exchange server.
    Make sure that your password was entered correctly and try again. (Error: 64927)

APPLIES TO

  • Microsoft Entourage 2004 for Mac
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange 2000 Conferencing Server

ARTICLE ID: 924228
http://support.microsoft.com/kb/924228
Entourage 2004 Not synchronizing all email messages. ISAPI FIlter EASOWA causes the issue

SYMPTOMS

When Entourage 2004 user tires to Synchronize email not all of the items get synchronized.

Inbox does not contain the same number of items in Entourage as there are present in Outlook or OWA.

Item count is different between Outlook 2003 or OWA and Entourage 2004.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 924470
http://support.microsoft.com/kb/924470
The delegates and the manager must all use Outlook 2007 when you use delegates in Outlook 2007

INTRODUCTION

This article discusses a change in behavior from earlier versions of Microsoft Outlook to Microsoft Office Outlook 2007. When you use delegates in Outlook 2007, the delegates and the manager must all use Outlook 2007 to work correctly.

APPLIES TO

  • Microsoft Office Outlook 2007

ARTICLE ID: 924606
http://support.microsoft.com/kb/924606
A calendar events that is dated on or after March 11, 2007 in Entourage 2004 for Mac displays the incorrect time for the event

SYMPTOMS

When you create a calendar event that is dated on or after March 11, 2007 in Microsoft Entourage 2004 for Mac, the time for the event is displayed incorrectly. The start times and the end times for the event are displayed one hour ahead of the correct start and end times in all Calendar views. When you open the event, the start times and the end times are displayed correctly.

This problem also occurs for any recurring meetings that start before March 11, 2007, but span on and after that date.

APPLIES TO

  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 924608
http://support.microsoft.com/kb/924608
You cannot open shared folders on an Exchange server in Entourage 2004 for Mac

SYMPTOMS

When you try to open a shared folder to which you have delegate access in Microsoft Entourage 2004 for Mac, you experience one of the following symptoms:

  • You receive the following error message:
    "The user's folder could not be found. Entourage could not find a mailbox for the user Display_Name"
  • Entourage 2004 for Mac tries to download the shared folder contents, but nothing appears.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 924625
http://support.microsoft.com/kb/924625
When you use Outlook with an Exchange 2007 mailbox, you cannot connect to Exchange 2007, and you receive an error message

SYMPTOMS

When you start Outlook and you use a profile for a Microsoft Exchange Server 2007 mailbox, you cannot connect to Exchange 2007, and you receive the following error message:

Your Exchange Server administrator has blocked the version of Outlook that you are using. Contact your administrator for assistance.

APPLIES TO

  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition

ARTICLE ID: 925376
http://support.microsoft.com/kb/925376
An Entourage user may receive a meeting request that does not correspond to the meeting time that is specified by the meeting organizer in an Exchange Server 2003 organization

SYMPTOMS

In a Microsoft Exchange Server organization, a Microsoft Entourage user may receive a meeting request that does not correspond to the meeting time that is specified by the meeting organizer.

Additionally, the user receives the following confusing message:

Event and computer time zones do not match. In Calendar views, the event is adjusted to display correctly.

Additionally, the Entourage user finds that the start time and the end time that are displayed in the opened meeting request differ from the start time and the end time that are displayed in the table view of the calendar.

This problem occurs if the following conditions are true:

  • The Microsoft Outlook client computer from which the meeting request originated and the target Entourage client computer are in the same time zone. However, the Exchange Server computer is in a different time zone.
  • The meeting organizer uses Outlook to send a single-instance meeting request to the Entourage user.

APPLIES TO

  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition, when used with: Microsoft Entourage 2008 for Mac
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition, when used with: Microsoft Entourage 2004 for Mac

ARTICLE ID: 926521
http://support.microsoft.com/kb/926521
The header information is not displayed in Entourage 2004 for an e-mail message that is sent by using Exchange ActiveSync

SYMPTOMS

Consider the following scenario. In a Microsoft Exchange Server 2003 organization, you send an e-mail message from a mobile device by using Exchange ActiveSync. Later, when you view the Sent Items folder in Microsoft Entourage 2004 for Mac, the header information is not displayed for this e-mail message. Additionally, if you open this message, you notice that the header information is included in the body section of the message. However, the header information is unreadable.

APPLIES TO

  • Microsoft Entourage 2004 for Mac, when used with:
    Microsoft Exchange Server 2003 Enterprise Edition
    Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 926666
http://support.microsoft.com/kb/926666
Update for daylight saving time changes in 2007 for Exchange 2003 Service Pack 2

INTRODUCTION

An update for daylight saving time (DST) changes in 2007 is now available for computers that are running Microsoft Exchange Server 2003 Service Pack 2 (SP2).

Note Microsoft Exchange Server 2007 does not require a patch to correctly reference DST changes.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Service Pack 2

ARTICLE ID: 928142
http://support.microsoft.com/kb/928142
An appointment is missing when you use Microsoft Entourage 2004 for Mac to view a calendar for an Exchange Server 2003 mailbox

SYMPTOMS

Consider the following scenario. On a Microsoft Outlook client computer, you copy data from a basic appointment. Then, you paste this data into a blank appointment to create a new appointment. You export these appointments to a Personal Folders file (.pst). Then, you import these appointments into another Microsoft Exchange Server mailbox. When you use Microsoft Entourage 2004 for Mac to view the calendar for this mailbox, you may notice that one of the appointments is missing. When you use Microsoft Outlook Web Access or Outlook to view the calendar for this mailbox, both appointments appear as expected.

APPLIES TO

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

ARTICLE ID: 931350
http://support.microsoft.com/kb/931350
You cannot connect to your mailbox on Exchange Server when you use Entourage for Mac

SYMPTOMS

When you use Microsoft Entourage for Mac, you cannot connect to your mailbox on Microsoft Exchange Server.

APPLIES TO

  • Microsoft Entourage 2008 for Mac
  • Microsoft Entourage 2004 for Mac

ARTICLE ID: 933093
http://support.microsoft.com/kb/933093
You receive a message that states that your meeting request was declined when you use Entourage for Mac to send a recurring meeting request to an Exchange 2003 resource mailbox

SYMPTOMS

You use a Microsoft Entourage for Mac client to send a recurring meeting request to a Microsoft Exchange Server 2003 resource mailbox. Additionally, the resource mailbox is registered to use Microsoft Exchange Server Auto Accept Agent to process schedules automatically. In this situation, you receive a message that states that the meeting request was declined. This occurs even though the meeting request should be accepted. Additionally, the following event is logged on the computer on which Auto Accept Agent is installed:

Event Type: Error
Event Source: Auto Accept Agent 
Event ID: 4097 
Description: 
Exception occurred while processing item "file://./backofficestorage/test.com/MBX/test/Inbox/test01.EML". This item will not be processed.
The exception information is: 
System.NotSupportedException: Culture "en" is a neutral culture. It cannot be used in formatting and parsing and therefore cannot be set as the thread's current culture. 
   at System.Globalization.CultureInfo.CheckNeutral(CultureInfo culture) 
   at System.Globalization.CultureInfo.get_DateTimeFormat() 
   at System.Globalization.CultureInfo.GetFormat(Type formatType) 
   at System.Globalization.DateTimeFormatInfo.GetInstance(IFormatProvider provider) 
   at System.DateTime.ToString(String format, IFormatProvider provider) 
   at Microsoft.Exchange.Agents.AutoAccept.EventSink.SendAcceptResponse(IAppointment appt, CdoInstanceTypes instanceType, Boolean isUpdate, CalendarEventCollection cColl, DateTime lastInstanceStartTime, ResponseType response, CultureInfo userCulture) 
   at Microsoft.Exchange.Agents.AutoAccept.EventSink.ProcessCalendarRequest(String itemUrl, String calMethod, IAppointment incomingAppt, IAppointment inStoreAppt, CdoInstanceTypes instanceType, String calLoc, String sDeletedItemsFolder)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

ARTICLE ID: 937752
http://support.microsoft.com/kb/937752
A meeting request incorrectly shows that the mailbox owner is the only attendee for a meeting when a delegate logs on to the mailbox by using Entourage

SYMPTOMS

Consider the following scenario. On a server that is running Microsoft Exchange Server 2003, a mailbox owner configures a delegate to manage his or her calendar. The delegate logs on to the mailbox to accept a meeting request by using a client that is running Microsoft Entourage. In this scenario, the meeting request incorrectly shows that the mailbox owner is the only attendee for the meeting.

Additionally, the calendar item of the mailbox owner incorrectly shows that the owner is the only attendee for the meeting.

Note By default, the delegate receives a copy of the meeting request automatically when the owner receives a meeting request.

APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

ARTICLE ID: 939699
http://support.microsoft.com/kb/939699
Description of the Microsoft Office 2004 for Mac 11.3.6 Update

SUMMARY

Microsoft has released an update for Microsoft Office 2004 for Mac. This article describes the following information about the update:

  • The system requirements for the update.
  • The improvements that are included in the update.
  • The instructions about how to obtain the update.

APPLIES TO

  • Microsoft Entourage 2004 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft Office 2004 for Mac Professional Edition
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office 2004 for Mac Student and Teacher Edition
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft Word 2004 for Mac

ARTICLE ID: 940053
http://support.microsoft.com/kb/940053
Error message when a user tries to access a mailbox and download e-mail messages by using a DAV e-mail client program: "HTTP 500 - Internal server error"

SYMPTOMS

Consider the following scenario:

  • A user tries to access a mailbox and to download e-mail messages by using a Distributed Authoring and Version (DAV) e-mail client program, such as Microsoft Entourage or Microsoft Office Outlook Web Access.
  • Microsoft Forefront is configured, and the Transport Scanner is enabled. Or, another antivirus solution that uses Virus Scanning API (VSAPI) is configured, and the Transport Scanner is enabled.
  • Transport Virus Stamping is enabled in the Microsoft Exchange Server 2007 transport agent.
  • The e-mail messages have embedded messages attached to them.

In this scenario, the user receives the following error message:

HTTP 500 - Internal server error

Additionally, in the Entourage client, e-mail messages that have embedded messages attached may not be visible.

APPLIES TO

  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition

ARTICLE ID: 941707
http://support.microsoft.com/kb/941707
Entourage cannot send messages or receive messages after you fail over an active node to a passive node in an Exchange 2007 cluster

SYMPTOMS

In a Microsoft Exchange Server 2007 environment, the Microsoft Entourage client cannot send or receive messages after you fail over active node to passive node. This problem occurs if the following conditions are true:

  • You fail over a clustered mailbox server (CMS) from one active node to the first passive node. Then, you fail over the CMS to any other passive node.
  • There are multiple clustered mailbox servers in an Exchange Server 2007 single copy cluster (SCC) environment.
  • You fail over another Exchange Server virtual server from an active node to the first passive node.

When this problem occurs, the Entourage client receives a 170 error code. The PROPFIND command from the client fails with a 305 error code. Additionally, the GET command fails with a 302 error code in the Internet Information Services (IIS) log files.

APPLIES TO

  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition

ARTICLE ID: 947699
http://support.microsoft.com/kb/947699
Entourage 2008 for Mac may lose the connection to your e-mail account on an Exchange Server

SYMPTOMS

Microsoft Entourage 2008 for Mac may lose the connection to your e-mail account on an Exchange Server. You do not receive an error message when this problem occurs. Additionally, you do not receive new e-mail messages.

APPLIES TO

  • Microsoft Entourage 2008 for Mac

ARTICLE ID: 947802
http://support.microsoft.com/kb/947802
You cannot connect to a clustered Exchange 2007 server through a server that has the Client Access Server (CAS) role installed by using the /exchange virtual directory

SYMPTOMS

Your mailbox is located on a server that is running Microsoft Exchange Server 2007. You use Windows Internet Explorer to try to connect to Microsoft Office Outlook Web Access against a server that has the Client Access Server (CAS) role installed by using the <server url>/exchange URL. However, you receive the following error message:

404 The page cannot be found.

The connection is successful if you connect to Outlook Web Access by using the /owa virtual directory.

If you try to connect by using Microsoft Entourage 2004 or a later version of Microsoft Entourage, the operation is unsuccessful. Additionally, you receive the following error message:

No resources found for this account.

APPLIES TO

  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition

ARTICLE ID: 948056
http://support.microsoft.com/kb/948056
Description of the Microsoft Office 2004 for Mac 11.4.0 Update

Update details

The Office 2004 for Mac 11.4.0 Update contains several changes that improve security and stability. These changes include fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code. This update also contains a change that improves the stability of Microsoft Entourage 2004 for Mac.

APPLIES TO

  • Microsoft Office 2004 for Mac Professional Edition
  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office 2004 for Mac Student and Teacher Edition
  • Microsoft Entourage 2004 for Mac
  • Microsoft Excel 2004 for Mac
  • Microsoft PowerPoint 2004 for Mac
  • Microsoft Word 2004 for Mac

ARTICLE ID: 948057
http://support.microsoft.com/kb/948057
Description of the Office 2008 for Mac 12.0.1 Update

Improvements for Microsoft Entourage 2008 for Mac

  • Notification sounds now play when you use Entourage in Mac OS X 10.5 Leopard.
    This update fixes an issue for users of Mac OS X 10.5 Leopard that prevents notification sounds such as New mail sound and Send mail sound from playing when you use Entourage 2008.
  • Reliability is improved when you connect to a server that is running IBM Lotus Domino by using IMAP.
    This update fixes an issue that prevents Entourage 2008 from connecting to servers that are running IBM Lotus Domino 7.0.3 and IBM Lotus Domino 8 by using IMAP.
  • Reliability is improved when synchronizing with a server that is running Microsoft Exchange Server.
    This update improves synchronization support for users of Exchange accounts by reducing instances of duplicate or missing calendar events and by providing more consistency with changes to the calendar on the Exchange server. Additionally, this update fixes an issue that prevents some Entourage 2008 users from synchronizing their contact list together with the Exchange server.
  • Stability is improved when synchronizing data with devices and other applications.
    This update fixes an issue that causes the Sync Services component to quit unexpectedly while synchronizing calendar and contact information to iCal, to Address Book and to mobile devices that are connected through iSync or iTunes.
  • Import of rules and identities is improved.
    This update fixes an issue that prevents Entourage 2008 from importing identities that were created in the Swedish version of Entourage 2004. This update also fixes an issue that prevents some imported Entourage 2004 rules such as POP rules and Priority-based rules from running.
  • Stability is improved when you use Database Utility to rebuild a large identity database.
    This update fixes an issue that causes Database Utility to stop responding or use an unnecessary amount of memory resources when you use it to rebuild a large identity database.

APPLIES TO

  • Microsoft Office 2008 for Mac
  • Microsoft Office 2008 for Mac Home and Student Edition
  • Microsoft Office 2008 for Mac Special Media Edition
  • Microsoft Entourage 2008 for Mac
  • Microsoft Excel 2008 for Mac
  • Microsoft PowerPoint 2008 for Mac
  • Microsoft Word 2008 for Mac

ARTICLE ID: 948777
http://support.microsoft.com/kb/948777
Private folders are unexpectedly visible after you assign delegate permissions in Entourage 2008 for Mac

SYMPTOMS

After you assign delegate permissions for a Microsoft Exchange account in Microsoft Entourage 2008 for Mac to another Exchange account, private folders that have the Permission Level set to None are visible to the delegate Exchange account. The contents of these folders are still private. Only the private folders themselves are visible in the Folder list.

APPLIES TO

  • Microsoft Entourage 2008 for Mac
  • Microsoft Exchange Server 2007 Service Pack 1

ARTICLE ID: 949113
http://support.microsoft.com/kb/949113
Unexpected modified instances of a recurring meeting may appear when you use Entourage to access a calendar on a computer that is running Exchange Server 2007

SYMPTOMS

You use Microsoft Entourage to access a calendar on a computer that is running Microsoft Exchange Server 2007. After you schedule a recurring meeting, and then you modify some instances of this recurring meeting, some unexpected modified instances may appear in Entourage.

APPLIES TO

  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition

ARTICLE ID: 949114
http://support.microsoft.com/kb/949114
Duplicate calendar items may appear when you use Entourage to access a calendar on an Exchange 2007 server

SYMPTOMS

When you use Microsoft Entourage to access a calendar on a server that is running Microsoft Exchange Server 2007, some duplicate calendar items may appear. This problem occurs after you edit a calendar item that has the same subject as other calendar items.

APPLIES TO

  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition

ARTICLE ID: 952331
http://support.microsoft.com/kb/952331
Description of Office 2008 for Mac Service Pack 1 (12.1.0)

SUMMARY

Microsoft has released security bulletin MS08-026. The security bulletin contains all the relevant information about the security update for Microsoft Office 2008 for Mac. To view the complete security bulletin, visit the following Microsoft Web sites:

http://www.microsoft.com/technet/security/bulletin/ms08-026.mspx

APPLIES TO

  • Microsoft Office 2008 for Mac
  • Microsoft Office 2008 for Mac Home and Student Edition
  • Microsoft Office 2008 for Mac Special Media Edition
  • Microsoft Entourage 2008 for Mac
  • Microsoft Excel 2008 for Mac
  • Microsoft PowerPoint 2008 for Mac
  • Microsoft Word 2008 for Mac

ARTICLE ID: 952382
http://support.microsoft.com/kb/952382
When a delegate sends an e-mail message on behalf of a manager in Entourage for Mac, recipients who are listed on the Bcc line do not receive the e-mail message

SYMPTOMS

A delegate sends an e-mail message on behalf of a manager in Microsoft Entourage 2004 for Mac or Microsoft Entourage 2008 for Mac. In this case, recipients who are listed on the blind carbon copy (Bcc) line do not receive the e-mail message.

APPLIES TO

  • Microsoft Entourage 2004 for Mac
  • Microsoft Entourage 2008 for Mac