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FAQs: Junk

  1. How do I block junk mail?
  2. Why do I get a request to accept cookies from junk mail messages?
  3. Bounce junk mail back to sender like Apple Mail
  4. Why don't my messages end up in the Junk Mail Folder?
  5. Delete messages, or use the "Mark as Junk"
  6. Does the Entourage 2004 JMF learn?

1) How do I block junk mail?

Setup:

  1. Enable the Junk Mail Filter (Tools->Junk Mail filter....)
  2. Set to highest level to start
  3. Create a Junk folder (File->New folder) if you do not have Entourage 2004
  4. Create a Junk mail rule (see Rules)

How the Junk Mail Filter works:

  1. The JMF will mark suspected junk mail, but you will have to create a rule to move the messages./em>
  2. The JMF never assigns messages from contacts in your Address Book to the Junk category.
  3. If mail is mistakenly marked as Junk by the JMF, open the message, click on "This is not junk mail" and select the best option.

    Note: It is not recommended to place Junk mail in the Deleted Item folder. Since you can catch "good" mail, it is best to move mail to a folder for scanning before deleting.


2) Why do I get a request to accept cookies from junk mail messages?

First, don't blame Entourage - it's doing what you asked it to by viewing remote images in-line. You're seeing the scourge of HTML mail -webbugs specifically. Usually HTML img tags with tracking information in them. They typically display 1 pixel images (that you therefore never see). These are used to confirm that your email address is valid. Once it's been validated, the list retailer can sell it for a higher price.

One way to reduce your spam over time: In the Mail & News Preferences/Read tab, turn off "Allow network access when displaying complex HTML". Then, whatever you do, don't click on those really long URLs that appear in your junk messages. You might also want to turn off the option to "View Complex HTML".

However, if you turn it off, then it is off if you receive legitimate e-mail as well. Entourage 2004 has improved security options.


3) I would like to bounce JUNK mail back to it's sender like I could do in Apple Mail. Is it possible? How would I do it?

You can't with Entourage, and you shouldn't.

Virtually all junk mail comes from forged addresses either ones that point nowhere, in which case your bounce messages don't achieve anything except to add to the bandwidth of your ISP (and so increase their costs and ultimately yours); or real addresses that have been spoofed, in which case your bounces are going to some unwitting innocent victim of the spammer.

Just think about it spammers send out millions of mails every day, a reasonable percentage of their email addresses will be dead and generate a bounce. They don't want to deal with these bounce messages coming back in their thousands, so they arrange their end of things so they never see them. They certainly don't take any action over the bounces, the whole point of spamming is that it is a very near to zero cost marketing tool with a minuscule return. The only way the spammers make money is by not investing additional time and cost in maintaining the system. It costs them just about nothing to send mail out to 10% bad addresses. It would cost them a serious amount of management time to remove those bad addresses from their mailing lists based on the bounces they could receive the economics don't add up, so they avoid the bounces and keep on sending.


4) Why don't my messages end up in the Junk Mail Folder?

The JMF will mark suspected junk mail, but you will have to create a rule to move the messages. See example.

Entourage 2004 comes with a default Junk folder, but in prior versions you will need to create a folder.


5) Although the Entourage 2004 JMF seems to work quite well, I still see some spam getting through. Should I just delete these messages, or should I use the "Mark as Junk" command on them?

Using "Mark as Junk" will remove the sender's address from the "most recently used" address list that comes up when you address a message. It also quickly moves the message to the junk e-mail folder.


6) Does the Entourage 2004 JMF learn?

No. While it is fixed and non-trainable, Microsoft issues updates to it with most Entourage updates, and collates the main features of all the spam that passes through MSN & Hotmail to include in those updates. As a result, they do the training for us, using ranges of spam that no single user ever has access to.

Note the key to good spam management is an updated Address Book. The JMF never assigns messages from contacts in your Address Book to the Junk category. To manage "spam" from your own address, see Junk Mail where "From is Me" For more help dealing with spam see Junk Mail Filter Basics.